Privacy Policy

Last updated: October 28, 2025

1. Purpose

This Privacy Policy explains how Kumon Bowmanville ("the Centre," "we," "us," "our") collects, uses, discloses, and protects personal information about students and parents/guardians.

We operate in Ontario, Canada. We follow applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act ("PIPEDA"), which sets rules for how private-sector organizations collect, use, and disclose personal information in the course of commercial activities.

2. Scope

This Policy applies to all personal information we collect when you inquire about our program, enroll a student, attend in-centre sessions, receive homework materials, or communicate with us by phone, text, email, or other channels (the "Services").

3. Information We Collect

We may collect the following types of information:

Student identity details: name, age, grade level, school.
Parent / guardian contact details: name, phone number(s), email address, mailing address.
Emergency contact information: authorized pickup names and phone numbers.
Academic information: assessment results, study level/placement, worksheet performance, attendance, homework completion, progress notes.
Scheduling and billing information: enrollment status, session time preferences, payment status, payment method type (for example "credit card on file," not full card data if processed through a third-party processor).
Health/safety notes (if provided by you): allergies or relevant safety considerations that help us supervise the student in-centre.
Communications: texts, emails, voicemails, and notes from conversations regarding the student’s program.

"Personal information" means any information about an identifiable individual.

4. How We Use Personal Information

We use personal information to:

Assess the student’s current skill level and place them in an appropriate level of the program.
Create and adjust individualized study plans and daily worksheet assignments.
Provide in-centre support, supervision, and safety.
Track attendance, homework completion, and progress over time.
Communicate with parents/guardians regarding performance, scheduling, billing, closures, or policy changes.
Process payments and manage accounts.
Meet legal and safety obligations.

We only collect, use, or disclose personal information for purposes a reasonable person would consider appropriate in the circumstances.

5. Consent

We collect, use, and disclose personal information with knowledge and consent, except where the law permits otherwise.

For minor students who cannot reasonably understand the nature, purpose, and consequences of the collection and use of their information, we obtain consent from a parent or legal guardian.

You may withdraw your consent at any time. If you withdraw consent, we may not be able to continue providing some or all Services to the student.

6. When We Share Information

We do not sell personal information.

We may disclose personal information to:

Authorized staff and instructors: to deliver the program and monitor progress.
Service providers: for payment processing, scheduling systems, secure record-keeping, texting/email platforms, or data backup. These providers are required to protect the information and use it only for our instructions.
Regulators or authorities: if required by law, to comply with legal, safety, or government requests.

We may also share basic progress information with the parent/guardian who enrolled the student, and any additional custodial parent/guardian you have identified.

7. Retention and Destruction

We keep personal information only as long as needed to meet the purposes described in this Policy, to meet legal or accounting requirements, or to resolve disputes

When personal information is no longer required, we securely destroy it or de-identify it.

8. Security

We use administrative, physical, and technical safeguards designed to protect personal information against loss, theft, and unauthorized access, copying, use, or disclosure.

No method of storage or transmission is 100% secure. We cannot guarantee absolute security over the internet or electronic communication.

9. Your Rights

Under Canadian private-sector privacy law, individuals have the right to request access to personal information an organization holds about them, to know how it has been used and disclosed, and to challenge its accuracy. The organization must respond within a reasonable time frame (generally within 30 days) at minimal or no cost.

You (as parent/guardian or as the student if the student is old enough to legally exercise their own privacy rights) may:

Request a copy of the personal information we hold.
Request corrections if information is incomplete or inaccurate.
Ask how the information has been used and to whom it has been disclosed.
Withdraw consent for future use or disclosure, subject to legal limits.
File a complaint with the Office of the Privacy Commissioner of Canada if you believe we are not following PIPEDA.

To exercise these rights, contact us using the details in Section 14.

10. Photos, Video, and Testimonials

We may occasionally request permission to take photographs, short video clips, or collect testimonials for internal training, reporting student progress to you, or limited marketing (for example, "Student of the Month" board, parent information sessions, or centre social media).

We will not publicly post or publish a student’s identifiable image, name, or testimonial for marketing without the explicit written consent of a parent or legal guardian. For younger children, meaningful consent must come from a parent or guardian.

You may withdraw media/marketing consent at any time, and we will stop future use. Withdrawal does not require us to remove materials already printed or already posted, unless required by law.

11. Third-Party Services and Data Transfers

We may use third-party providers (for example, scheduling tools, payment processors, or communication platforms) that store or process personal information on our behalf. These providers are contractually required to protect the information and to use it only for the Services we request.

Some providers may store or access data from outside Ontario or outside Canada. By enrolling and providing information, you consent to this cross-border storage and access where required to deliver the Services.

12. Children’s Privacy

We work primarily with minors. We treat student information as highly sensitive.

We rely on parent/guardian consent to collect, use, and share personal information for students who are too young to provide meaningful consent. In general, federal guidance in Canada states that children under approximately age 13 cannot meaningfully consent on their own.

If you believe we collected personal information from a child without proper consent, contact us immediately so we can address it.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, our Services, or legal requirements.

If we make a material change, we will provide notice (for example by email or posting the updated Policy in-centre or online) and indicate the new "Last updated" date.